1. General Policy

This Refund Policy explains how refund requests and account balance adjustments are handled on SMMTANI. By using our services, you agree to review and follow the applicable policies.

2. Account Balance

Funds added to your SMMTANI account are intended for use on the platform. Whether a deposit can be refunded depends on the payment method, transaction status, applicable law, and the circumstances of the request.

Please contact support before making a deposit if you are unsure about a payment method or service.

3. Eligible Refund Requests

You may contact support to request a review when, for example:

• A payment was completed but the corresponding account balance was not credited.
• An order was cancelled and an applicable refund or balance adjustment is due under the service terms.
• You were charged incorrectly or a transaction appears to have been duplicated.
• A technical issue caused an incorrect transaction or order record.

Each request is reviewed based on transaction records, service status, and applicable rules.

4. Non-Eligible Requests

A refund may not be available where:

• The service has already been delivered as described.
• The order was completed before a cancellation request could be processed.
• The issue resulted from incorrect information supplied when placing the order.
• The request concerns results or outcomes that were not guaranteed by the service description.
• The request conflicts with applicable payment-provider rules or legal requirements.

These examples do not limit any rights you may have under applicable law.

5. Order Cancellation and Adjustments

Order cancellation depends on the order status and whether processing has started. If an order is eligible for cancellation, any resulting balance adjustment will be handled according to the applicable service terms.

Please do not submit duplicate orders while an existing order is being reviewed.

6. How to Request a Refund

Contact our support team through the available support channels on SMMTANI.com. Include the relevant transaction ID or order ID, payment reference if applicable, the amount involved, and a short explanation of the issue.

Never share your password, full card details, or payment authentication codes in a support request.

7. Processing Time

Review and processing times may vary depending on the transaction, payment provider, and information needed to investigate the request. If a refund to the original payment method is approved, the time for the funds to appear may depend on the provider or financial institution.

8. Payment Disputes and Fraud

If you notice an unauthorized transaction, contact your payment provider promptly and notify our support team. We may review transaction records to investigate suspected fraud, duplicate payments, or disputed orders.

9. Policy Updates

We may update this Refund Policy when our services or requirements change. Updates will be published on this page with a revised date.

10. Contact Support

For refund questions or transaction reviews, contact SMMTANI support through the support options available on our website.