1. About SMMTANI

SMMTANI provides an online platform through which customers can browse and purchase available social media marketing services. Service descriptions, prices, requirements, and availability are displayed on the platform and may vary by service.

2. Account Registration

• You must provide accurate and up-to-date information when registering.
• You are responsible for protecting your password and account credentials.
• You are responsible for activity performed through your account, subject to applicable law.
• Do not impersonate another person or create accounts for fraudulent purposes.
• Notify support if you suspect unauthorized access to your account.

3. Acceptable Use

You agree not to use SMMTANI to:

• Violate applicable laws, regulations, or third-party rights.
• Commit fraud, distribute malicious software, or engage in deceptive activity.
• Harass, threaten, exploit, or unlawfully target other people.
• Attempt to gain unauthorized access to the platform, its systems, or other accounts.
• Interfere with the platform's security, availability, or normal operation.

You are responsible for ensuring that your use of purchased services complies with applicable laws and the relevant social media platform's rules.

4. Services and Orders

• Review each service's description, requirements, minimum quantity, and maximum quantity before ordering.
• Submit correct public links or other information requested by the service.
• Incorrect links, private accounts, changed usernames, deleted content, or other customer-side issues may affect delivery.
• Order processing and completion times can vary. Estimated times are not guarantees unless expressly stated.
• Do not submit duplicate orders for the same target while an earlier order is processing unless the service instructions permit it.
• Where an order has started processing, cancellation or modification may not be possible.

5. Payments and Account Balance

• Review the amount and applicable fees shown before confirming a payment.
• Use only payment methods currently available on the platform.
• Allow time for payment providers and payment verification systems to process deposits.
• If a payment is deducted but your account is not credited, contact support with the transaction reference and relevant proof.
• Do not submit false payment confirmations or attempt to obtain duplicate credit.
• Any bonus, promotional credit, minimum deposit, or applicable fee is subject to the conditions displayed when the offer is presented.

Do not share payment passwords, one-time passwords, or other confidential payment credentials with anyone claiming to represent SMMTANI.

6. Cancellations, Refunds, and Failed Orders

Order cancellation and refund eligibility depend on the order status, the service purchased, and the applicable Refund Policy.

• Completed orders are generally not eligible for cancellation solely because a customer changes their mind.
• Pending, failed, or cancelled orders may be handled according to the displayed order status and applicable refund rules.
• Do not assume that a refund to your original payment method is available; the method and eligibility depend on the circumstances and applicable policy.
• If you believe an order was incorrectly processed, contact support and provide the order ID.

Please review the Refund Policy before placing an order. Nothing in these terms removes any consumer rights that cannot legally be excluded.

7. Third-Party Platforms

SMMTANI is independent of third-party social media platforms unless an official relationship is expressly stated. Third-party platforms may change their features, policies, algorithms, or access requirements at any time.

We cannot guarantee that third-party platforms will maintain particular metrics, content, or account features. You are responsible for reviewing and complying with the rules that apply to the accounts and content you manage.

8. Service Availability and Results

We aim to keep the platform accessible, but uninterrupted availability cannot be guaranteed. Maintenance, technical problems, provider issues, or events outside our reasonable control may affect access or delivery.

Unless a specific written commitment says otherwise, we do not guarantee particular business outcomes, engagement rates, sales, reach, or long-term results from using a service.

9. Account Restrictions and Suspension

We may investigate suspected fraud, abuse, security threats, or violations of these terms. Where reasonably necessary and permitted by law, we may restrict or suspend access to protect customers, the platform, or third parties.

Any handling of remaining balances or pending orders following a restriction will depend on the circumstances, applicable policies, and legal requirements.

10. Privacy

Personal information is handled according to our Privacy Policy. By using the platform, you acknowledge that policy and how it describes the collection and use of information.

11. Limitation of Liability

To the extent permitted by applicable law, SMMTANI is not responsible for indirect or consequential losses arising from platform use, third-party platform changes, or service interruptions.

Nothing in these terms excludes or limits liability where doing so would be unlawful. Your statutory rights remain unaffected.

12. Changes to These Terms

We may update these terms when our services, operating practices, or legal requirements change. The updated version will be published on this page with a revised effective date. Please review it periodically.

13. Contact and Support

For questions about these terms, orders, or payments, contact us through the support options available on your SMMTANI account.

Contact Support · Frequently Asked Questions · Refund Policy